UX Audit Services
The first step to improve your product's user experience
Why to conduct a UX Audit?
A UX Audit is a handful of ready-to-implement insights you can benefit from, both for now and in the long run.
Find out what works well
A good UX audit focuses on what to improve, but also on how to scale the solutions that are already there and good, and how to make them more efficient.
Find out what's not working
Some product features may be either too confusing or unattractive for the user, making them drop out. The core value of a UX Audit is to find points to improve, and give solutions and guidance on how to make them more intuitive or clear for your target audience.
Establish the next steps
A UX Audit helps you establish priorities relevant from your business perspective, so, in other words, the order in which the improvements should actually be implemented into your product.
Discover the low-hanging fruits
During a UX Audit, an experienced UX Designer is able to discover the so-called low-hanging fruits, so the seemingly tiny improvements that can bear a huge impact on the overall success of your product.
No matter if you're headed for a full redesign or just want to build on what you already have, a UX Audit is the quickest tool to help you pinpoint the good, the bad, (and the ugly) of your digital product.
Based on the recommendations, you'll be able to implement decisions based on research and hard data, not your gut feeling.
Our process behind the UX Audit service
We employ a modular approach to evaluating your application’s user experience. You can decide to get a 360-degree view or pick one of them, depending on your needs.
Expert evaluation
This form of UX Audit is the most thorough and also the quickest way to pinpoint the areas of your digital product that are confusing for your users. It is also a great introduction to any redesign process and helps establish relevant priorities for your product growth.
User testing
User testing involves testing an interface by your 3 to 6 potential users with a set of tasks to complete. We observe the user commenting the interface and using it and determine what the problems are by interpreting the user’s actions and comments. It helps in making (and validating) design decisions, as we will be getting unbiased feedback. Certain issues can only be picked up by non-technical or non-business-savvy people.
Analytics data review
We can help you implement extended analytics via Google Analytics or Google Tag Manager to understand your users' behavior within the product and the possible issues. It's a great solution if your product is underperforming and you can't find the reason yourself.
The findings from the UX Audit with EL Passion provided us with food for thought for the upcoming months. It was detailed, covered all the aspects I requested and was delivered in a client-friendly manner.
What can you expect from us?
A UX Audit is the quickest way we
UX Audit Report
A UX Audit Report describing all the most important findings: what works well & how to scale it, what to improve, and the priorities aligned with your business objectives.
List of high-level recommendations
A list of UX recommendations and quick fixes that would bring significant improvement
A presentation for your stakeholders (optional)
Our Designers are able to deliver all UX Audit findings in a presentation to justify the changes to your stakeholders.
Maybe it’s the beginning of a beautiful friendship?
We’re available for new projects.
FAQ
All you wanted to know about UX Audit services
A UX Audit is a tool helping you to pinpoint areas for improvement in your product. An experienced UX Designer goes through all the screens of your website or app and provides insights about the user journey, possible scenarios on why the users drop out, along with recommendations on how to fix it.
There are several types of a UX Audit, so you can find the type that specifically suits your business needs. Conducting a UX Audit with experienced User Experience professionals is a good introduction, before making the final decision to redesign your product.
A UX Audit can help you make business decisions based on research and data. It's also the quickest way to improve your product and find all the quick fixes that could significantly improve conversion and your users' journey overall.
A UX Audit should be conducted by an experienced UX professional who, by doing an expert evaluation, is able to detect all the product strong sides along with the issues. The core of an effective UX Audit is a set of thought through recommendations, so the person responsible should be experienced in the field of digital product design, and also, not involved with the product in any way to limit any bias.